OneTap Social

Privacy Policy

Last updated: March 21, 2026

OneTap Social is a web-based social media publishing and scheduling platform. This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and how users can exercise their privacy rights.

1. Information we collect

Account information such as name, email address, company name, and login details.
Connected platform information such as account identifiers, profile names, profile pictures, page or channel identifiers, and authorization metadata.
Access tokens and refresh tokens needed to maintain authorized platform connections.
Content data you create or schedule through OneTap Social, including captions, media references, publishing preferences, and scheduling metadata.
Technical and usage information such as IP address, device or browser information, logs, and security events.
Support information you provide when contacting us by email or through product support channels.

2. How we use information

To create and manage user accounts.
To connect authorized social media accounts and pages.
To publish, schedule, edit, and manage content on behalf of the user who granted authorization.
To display account data, post history, publishing calendars, and related workflow features inside the app.
To protect the service, investigate abuse, enforce policies, and maintain security.
To provide customer support, service notices, and operational communications.

3. Meta and other connected platform data

When a user connects Facebook, Instagram, Threads, LinkedIn, X, or any other supported platform, OneTap Social receives only the data and permissions needed to provide requested functionality. Depending on the connected platform and granted permissions, this may include profile information, page or business account identifiers, post data, comments, publishing permissions, and analytics data made available by the platform.

We use that platform data only to provide product features requested by the user, such as account connection, content publishing, content scheduling, account management, and related reporting. We do not sell platform data.

4. Legal bases and user rights

Where applicable, we process personal data based on contractual necessity, legitimate interests, consent, and legal obligations. Users may request access, correction, deletion, or export of their personal data, and may object to or restrict certain processing where provided by law, including under GDPR, UK GDPR, and applicable Indian data protection laws.

5. Sharing of information

We may share data with service providers that help us operate OneTap Social, such as hosting, infrastructure, storage, email delivery, security, and support vendors. We may also disclose information when required by law, to protect rights and safety, or as part of a business reorganization or asset transfer.

6. Retention of information

Account and workspace information is retained while the account remains active.
Connected platform tokens and related connection data are retained until the user disconnects the channel or deletes the account.
Deletion requests are processed as soon as reasonably practicable, and most deleted platform data is removed or anonymized within 30 days, except where longer retention is required for security, billing, legal, or dispute-resolution purposes.
Security, fraud-prevention, and access logs may be retained for up to 90 days or longer when required for investigations or compliance.

7. Cookies and similar technologies

We use cookies and similar technologies for authentication, security, language preferences, session management, and performance monitoring. Users can control cookies through browser settings, although some parts of the service may not function correctly without them.

8. Data security

We use reasonable technical and organizational measures to protect account data, platform tokens, and other information against unauthorized access, disclosure, misuse, or loss. No internet-based service can guarantee absolute security.

9. International transfers

OneTap Social and its service providers may process information in multiple jurisdictions. Where required, we rely on appropriate contractual or legal safeguards for cross-border transfers.

10. Contact

For privacy questions, requests, or complaints, contact: info@onetappass